Hot House Market will accept returns of unwashed and unworn merchandise that is accompanied by an original sales receipt. Hair accessories, jewelry, shoes and charm bar items are final sale. Original price tag MUST be attached. Customer is responsible for shipping cost on returns. For items returned within 7 days from receiving item, the original method of payment will be refunded.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Policy for Items Purchased in Store
Our Hot House Market stores will accept returns of unwashed, unworn, unused merchandise that is accompanied by an original sales receipt. The original price tag MUST be attached to issue a refund. For items returned within 3 days from the date of purchase, the original method of payment will be refunded. For items returned from 4 – 14 days from the date of purchase, a Merchandise Credit/Gift Card will be issued for the price paid. Merchandise that is NOT complete with original tags, and/or does not have the original sales receipt, or has been purchased outside of the 14 day window, will not be accepted for return. Hair accessories, jewelry, shoes, and home decor items are final sale.
Items ship from our warehouse in Lafayette, IN. Orders are packaged and shipped ASAP! Items are shipped within 1-2 days of order and received 3-5 days after shipment. Due to delays in the postal service, items may not arrive in the standard 3-5 days after shipment at this time.